Service policies
Privacy
JustIELTS uses your account information to sign you in, send verification and recovery emails, and give you access to your saved work. An anonymous practice session lets you return to your own unsaved reviews and keeps track of your free review allowance.
Responses and live Speaking
When you start a practice or mock Speaking interview with Alex, your browser sends microphone audio to OpenAI while connected. Alex uses that interview to give feedback. JustIELTS keeps the feedback and limited connection details. The local device check keeps microphone audio on your device.
We send Writing responses to OpenAI when you request practice feedback or submit a mock.
The older Writing evaluator, where available, also sends your essay to OpenAI.
Feedback from live Speaking practice and unsaved Writing reviews are accessible for up to 24 hours. You can explicitly save a completed Writing review to your private history when signed in. Review and account controls let you remove saved work sooner.
For new mocks and saved practice reviews, access to answers and feedback currently lasts 365 days. Recordings from earlier attempts follow the expiry dates on their reports or reviews.
Older Writing essays stay in your account until you delete them or close your account.
Payments and service measurements
Stripe collects payment details on its own Checkout page. We keep the identifiers and payment status needed to manage subscriptions. When analytics is enabled, we collect counts of how people find and use practice features and use Google Analytics on the public homepage and Writing topic pages. The Google Analytics tag runs only for signed-out visitors whose browser does not send Do Not Track. Our site analytics do not receive your essays, answers or recordings.
Deleting work or your account
Use the delete control on a practice review or mock report to remove access and start deletion. Closing your account in Edit profile immediately ends account access and queues removal of saved work and cancellation of any recurring subscription. Backup and provider copies may take longer to expire. Billing records needed to reconcile payments are kept separately.